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Tenants

Frequently Asked Questions

1. Why should I rent from your company?

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience.

  • We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
  • We are available 24 hours a day to handle emergency maintenance repairs.
  • We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
  • All deposits that are retained by us are kept in a FDIC insured bank.
  • When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
  • All our property managers are licensed real estate professionals according to state requirements.

2. How do I apply to rent?

Check out our application guidelines to be sure you qualify, then complete our application form and submit it to us along with the application fee for the home you want. We'll process it and let you know the results.

3. Will I sign a lease?

Yes, for most of our properties you will sign a 12 month lease that covers our responsibilities to each other throughout your tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we'll hand you the keys to your home!

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don't have an account?

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Log In

Benefits

Once you've signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Maintenance

If you have a maintenance need, we want to hear about it. Please click on the link below to submit a maintenance request or call our office to discuss your concern. We will attempt to walk you through simple fixes such as flipping tripped circuit breakers to resolve your problem immediately, or we can schedule a service technician to come out if necessary. If you have an emergency that cannot wait 24 hours, please call our office at 816-545-9009 and speak with one of our representatives. If you have an emergency that occurs after our normal business hours, our office number will have a prompt to allow you to leave an emergency message that will page one of our on-call staff members.

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Please describe in detail the nature of the repair. Also note whether there is an alarm or animal on the premises.